What could going skydiving and hiring a Gainesville Landscaper have in common? The experience.
Going skydiving was a wonderful experience for me (as you can see in the above video from Skydive Space Center in Titusville, FL), but it was only wonderful because everything they promised me when I was considering going actually occured. In other words, they followed through with what they promised. We jumped from 18,000 feet, had 90 seconds of freefall while traveling at 180 mph toward the ground, could see the Indian River, the ocean, the Kennedy Space Center, and landed safely back in the drop zone as promised. Had they told me it was going to be a skydive from 18,000 feet and really we jumped from 9,000 ft., I would've had unmet expectations. Had they not got me back to the ground safely under a parachute, and I had instead been "bounced," (their term for your parachute not opening) I probably would not've enjoyed my experience as much.
The same can be said with landscaping, or any contractor for that matter. Some are known for over-promising and under-delivering.
If you met with a Gainesville landscape designer and he promised you that your project would be done before July 4th, and it took till August for it to become completed, that would not have been a positive experience. If the landscape contractor promised you a beautiful green lawn after it was fertilized but it instead got burnt and turned yellow, I would imagine that would've been fustrating to deal with.
All of these have to do with unmet expectations, and because contractors are known for that, we go above and beyond to do the opposite. Our company mission statement is "to constantly exceed each customer's expectations while setting the example for quality workmanship and professionalism in our industry." We don't only want to meet your expectations, but exceed them.
That doesn't mean we're perfect, though. Sometimes things go wrong. Weather interferes. Employees get sick. Things do go wrong. But, when that does happen, we fix it and we fix it right. We go above and beyond to not just make the problem go away, but to still leave you with that "wow" affect once your job is complete.
So, next time you're thinking of doing something crazy like jumping out of a perfectly good airplane or hiring a Gainesville Lawn company other than TMLC, make sure your decision ends with a smile. That's what parachutes and our team are all about.